RETURNS & EXCHANGES

  • Returns 30 days NO QUESTIONS ASKED
  • 90 day WARRANTY
  • The maximum period to request an exchange or return is 30 calendar days from when the order is delivered, and to make a guarantee valid is 90 calendar days from when the order is delivered.
  • To request an exchange or return, or make a guarantee valid, write to hola@talesandtulips.com explaining the cause, and specifying the new model if it is an exchange.
  • NOTE : In the special Black Friday, Cyber ​​Monday and Christmas campaigns (orders placed between November 20 and January 6), we extend the period for exchanges and returns until January 31, 2024, thus allowing the gifts to be completely free. pleasure of the one who receives it.

CONDITIONS OF EXCHANGES AND RETURNS:

  • Exchanges or returns of PERSONALIZED products will not be accepted.
  • Exchanges or returns of products in the SALES section will not be accepted.
  • The WARRANTY is valid for issues of factory defects. It will not be valid in cases of exposure to water, sun, blows, etc.
  • It is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise said exchange or return will not be accepted. It is the customer's responsibility to provide appropriate packaging to ensure that returned products are in perfect condition.
  • The transportation costs of the exchange or return are the responsibility of the customer and are managed through the mail.
  • In the case of requesting a return, a Store Credit voucher will be generated, with no expiration date to be redeemed at any time.
  • For international exchanges, a return must first be made and once you receive the Store Credit, you can place a new order with the desired exchange.